ACCEPTABLE USE POLICY (AUP)

VoxQuanta

Website: https://voxquanta.org/

Contact Email: sales@voxquanta.org

1. Purpose

This Acceptable Use Policy (“AUP”) defines the acceptable and prohibited uses of telecommunications services provided by VoxQuanta (“VoxQuanta,” “Company,” “we,” “us”). This policy is designed to ensure lawful, ethical, and responsible use of VoxQuanta’s VoIP, SIP trunking, and related telecommunications services while complying with applicable laws, carrier requirements, and industry regulations, including robocall mitigation obligations.

2. Scope

This AUP applies to:

• All customers, resellers, partners, and end users of VoxQuanta services.

• All inbound and outbound voice traffic.

• All signaling, routing, numbering, and call origination services.

Use of VoxQuanta services constitutes acceptance of this AUP.

3. Permitted Use

Customers may use VoxQuanta services only for legitimate, lawful telecommunications purposes, including but not limited to:

• Business communications

• Customer support and service calls

• Verified transactional calls

• Lawful telemarketing activities with proper consent

• Internal enterprise communications

All usage must comply with:

• Applicable local, national, and international laws

• FCC, FTC, and carrier regulations

• STIR/SHAKEN requirements

• VoxQuanta’s Robocall Mitigation Plan (RMP)

4. Prohibited Use

The following activities are strictly prohibited:

4.1 Illegal and Fraudulent Activity

• Robocalls, scam calls, or fraud of any kind

• Caller ID spoofing or identity misrepresentation

• Phishing, vishing, or social engineering

• Impersonation of government agencies, financial institutions, or businesses

4.2 Unlawful Calling Practices

• Calls made without proper consumer consent where required

• Violations of Do-Not-Call (DNC) regulations

• Autodialed or prerecorded messages without authorization

• High-volume calling intended to harass or deceive

4.3 Network Abuse

• Traffic pumping or artificial call inflation

• Use of bots or automated systems to generate traffic without approval

• Bypassing call authentication or filtering systems

• Any activity that degrades network integrity or reputation

4.4 Evasion of Compliance Controls

• Attempts to bypass STIR/SHAKEN or call verification

• Masking traffic origin or falsifying call metadata

• Use of unauthorized routing or termination paths

5. Robocall Mitigation & Call Authentication

VoxQuanta actively enforces a robust Robocall Mitigation Program, including:

• STIR/SHAKEN implementation for caller authentication

• AI-based call filtering and traffic analysis

• Blacklisting and whitelisting mechanisms

• Traffic monitoring, auditing, and anomaly detection

• Reporting to carriers and regulatory bodies when required

Customers must:

• Provide accurate call origination information

• Cooperate with traffic investigations

• Maintain verifiable business identity and use case documentation

6. Customer Responsibilities

Customers are responsible for:

• Ensuring all traffic is lawful and consent-based

• Maintaining up-to-date business and contact information

• Responding promptly to VoxQuanta compliance inquiries

• Implementing internal safeguards against misuse

• Monitoring downstream users if acting as a reseller

Resellers are fully responsible for the actions of their end users.

7. Monitoring, Audits & Enforcement

VoxQuanta reserves the right to:

• Monitor call traffic and signaling data

• Audit usage patterns for compliance

• Request supporting documentation (use cases, consent proof, call samples)

• Share required information with carriers or regulators

8. Enforcement Actions

Violation of this AUP may result in:

• Immediate call blocking or filtering

• Traffic suspension or termination

• Account suspension or permanent termination

• Reporting to upstream carriers or regulatory authorities

• Financial penalties or termination without refund

VoxQuanta may act without prior notice if network integrity or regulatory compliance is at risk.

9. Reporting Abuse

Suspected abuse, robocalls, or policy violations may be reported to: sales@voxquanta.org

All reports are investigated and integrated into VoxQuanta’s ongoing mitigation efforts.

10. Policy Updates

VoxQuanta reserves the right to update this AUP at any time to reflect:

• Regulatory changes

• Carrier requirements

• Emerging fraud or robocall threats

Continued use of services constitutes acceptance of updated terms.

11. Contact Information

VoxQuanta

Compliance & Regulatory Affairs

Email: sales@voxquanta.org

Website: https://voxquanta.org/